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Orders Below are Some of Our Common Questions About Orders.
Can I get help choosing the right herbs?
Yes. Check our product descriptions, blog articles, or request a Custom Compound consultation.
How do I contact you?
 Email support@herbacare.net or use our Contact Us form. We aim to respond within 1 business day.
Do you offer bulk or wholesale orders?
Yes. Contact us with your requirements and we'll send wholesale pricing if available.
Shipping & Returns Below are Some Common Questions About Shipping, Returns, and Exchanges.
How long will it take for my order to arrive?
U.S. orders typically arrive within 3–7 business days after shipping. International orders vary by location.
What is your return policy?
We cannot accept returns on opened herbal products. If your order arrives damaged or incorrect, contact us within 7 days for a replacement or refund.
Do you ship internationally?
Yes. We ship to many countries, but right now we're just in USA. Rates and delivery times vary, see our Shipping Policy for details.
Help & Support Below are Some Common Questions About Help & Support.
What is package insurance for?
Package insurance protects your order against loss, damage, or theft during transit. It ensures you receive a replacement or refund if anything goes wrong with the delivery.
Does it cover item damage?
Yes, package insurance covers item damage during shipping. If your product arrives damaged, simply contact us with photos and your order number — we’ll take care of the rest.
How to file an insurance claim?
To file an insurance claim, contact our support team within 7 days of delivery. Include your order number, photos of the damaged or missing item, and a brief description — we’ll handle the process for you.
Should I get insurance added?
Yes, we recommend adding insurance for extra peace of mind. It protects your order against loss, damage, or theft during transit — especially for high-value or international shipments.
Shop Safely Online
Is payment on site secure?
Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.
How to avoid online scams?
To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.
Is my personal data safe?
Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.
How secure is checkout process?
Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.